Privacy Policy

Revised: March 6, 2024

Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use the website on which this policy is posted (“Site”) and related services offered through the Site (“Services”). This Privacy Policy applies to all users of the Site and Services.

This Privacy Policy is specific to this Site—it does not apply to any of our other websites or other online or offline services provided by us.

BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

  1. Personal Information We Collect

We may collect the following categories and types of “Personal Information”:

Contact Information: your first and last name, mailing address, email address, and phone number;

Other identifying information: IP address, social media usernames, passwords and other security information for authentication and access;

Financial Information: credit card, debit card and bank account information;

Demographic information: gender, age, employment information and salary information;

Geolocation data;

Internet or other electronic activity: your browsing, search, and click history, including information about how you navigate within our Site and Services and which elements of our Site and Services you use the most;

Commercial information: products or services purchased or viewed on our Site;

Audio and visual information: your videos and photos;

Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.

  1. How We Use Personal Information

We may use your Personal Information for the following categories of use:

Transactional Purposes:

Receive, process, confirm, send and track your order, subscription or registration;

Communicate with you about your order, subscription or registration; and

Process any subscription or registration you make to one of our Services.

Analytical Purposes:

Analyze preferences, trends and statistics.

Marketing and Promotional Purposes:

Inform you of our new products, services and offers;

Provide you with targeted advertising;

Run contests, promotions and sweepstakes;

Provide you with our loyalty program including earning points and awarding and redeeming certificates; and

Provide you with other information from and about us, including personalized marketing communications.

Maintenance and Improvement of the Site and Services:

Provide you with the Site and Services, including alerts about your account;

Handle your customer services requests; and

Help us diagnose technical and service problems and administer our stores, the Site, and the Services.

Review and Content Creation Purposes:

Enable reviews of our products;

Display content that you have created and allowed us to display on our Site and Services and on social media.

Security and Fraud Prevention:

Protect the Site and services, our company, and others;

Prevent fraud, theft and misconduct.

Legal and Other Requirements:

Comply with legal requirements;

Provide to our lawyers, accountants or other advisors;

Fulfill other purposes for which you have consented.

  1. Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from you: when you fill out forms, sign up for communications, or contact us.

From Service Providers: who collect information on our behalf (e.g., session replay, analytics).

From other third-party sources: including publicly available sources and linked services.

Passively from your activity: using cookies and tracking tools (see Cookies section).

  1. Categories of Third Parties We Share Personal Information With
Service Providers

Trusted companies that perform services on our behalf, such as hosting, analytics, and marketing. They must use reasonable security measures and only use the information for specified services.

Our Affiliates

We may share information with businesses under common control with us.

Corporate Transactions

In the event of a sale, merger, or asset transfer, we may disclose or transfer Personal Information.

Compliance with Laws and Law Enforcement

We may disclose Personal Information if we believe it necessary to comply with legal obligations, prevent harm, or enforce our rights.

  1. Privacy Notice Specific to Mobile Messaging

We will only use information collected through our mobile messaging program (the “Program”) to transmit your mobile messages and respond as necessary. We do not sell, rent, or transfer your information for marketing purposes. This applies solely to the Program. See our Terms of Use for complete details.

  1. Cookies

We use cookies and similar technologies to improve the Site and Services. You can control cookie settings in your browser, but disabling them may affect functionality. We may also use Google Analytics and other services for usage analysis and advertising. Learn more at Google Tools.

  1. Session Replay Technology

We use session replay technology to record your interactions (e.g., mouse movements, scrolling) for purposes like customer service and quality control. This data is collected and stored by our third-party service provider.

  1. ChatBot Technology

Our chatbot service may collect and store transcripts of your conversations to improve service, prevent fraud, and assist with customer support.

  1. Advertising and Online Tracking

Third-party companies may collect information about your activity on our Site and others to deliver interest-based ads. Learn more and opt out at Network Advertising Initiative or AboutAds.

  1. Managing Your Information Preferences

You can opt out of marketing emails using the unsubscribe link. However, you may still receive non-marketing emails related to your account.

  1. Be Careful When You Share Information with Others

Anything you post publicly on the Site or Services can be accessed and used by others. Use caution when sharing personal information.

  1. Security

We use reasonable safeguards to protect your information but cannot guarantee complete security. Data transmission over the internet is never 100% secure.

  1. Links

We are not responsible for the content or privacy practices of third-party websites linked on our Site.

  1. Children’s Privacy

We do not knowingly collect Personal Information from children under 13. If discovered, we will delete such information.

  1. Processing in the United States

By using our Site or Services, you agree to the processing of your Personal Information in the U.S., where data protection laws may differ from your location.

  1. Notice to Residents of Canada

Canadian residents may access or correct their Personal Information, or withdraw consent (subject to limitations). We may require identity verification before fulfilling such requests.

  1. Privacy Policy Changes

We may revise this Privacy Policy. Updates will be posted with a new “Revised” date. Continued use of the Site or Services indicates your acceptance.

  1. Contact Us

If you have any questions or concerns, or would like to submit a complaint, please contact us using the information provided on the Site.

Please print a copy of this policy for your records and check the Site regularly for changes.